Refund policy

At Velluno Milano, we are committed to providing a seamless exchange and return process for our customers. This policy is designed in line with EU consumer protection rules, so that every customer can shop with confidence.

1. Right of Withdrawal

Customers have the right to withdraw from a purchase within 14 days of receiving the product, without giving any reason. This right applies to most products, with some exceptions (for example, personalised items or sealed products that have been opened).

2. Conditions for Returns and Exchanges

To be eligible for a return or exchange:

The product must be unused, unworn, and in its original packaging.
The product must be returned within 14 days of delivery of the last item in the order.
The customer is responsible for return shipping costs, unless the product is defective or incorrect.

3. Return Process

Contact us: Email contact@vellunomilano.com with your order number and the reason for your return.

Return instructions: After reviewing your request, we will send you instructions on how to return the product.

Return shipment: Ship the item to the return address provided. You are responsible for return shipping costs, unless the return is due to an error on our part.

Inspection: Once we receive the returned item, we will inspect it within 5 business days.

4. Exchange Process

Contact us: Email contact@vellunomilano.com with your order number and the details of the item you would like to exchange.

Return the original item: Follow the return process outlined above.

Shipping the exchange: We will ship the replacement item once the returned item has been received and inspected. Exchange shipping may be subject to additional costs.

5. Refunds

Refund method: Refunds are issued to the original payment method.
Processing time: Refunds may take up to 14 business days to appear in your account.