Shipping policy

At Velluno Milano, we are dedicated to ensuring your order is delivered on time and without complications. Please review our shipping policy below for more information.

Order Processing Time

All orders are processed within 1–3 business days from the date they are placed. Processing time excludes weekends and public holidays. After processing, your order will be prepared for shipment.

Delivery Times

We ship worldwide. Estimated delivery time is 5–15 business days after dispatch, depending on your location and local postal service.

Please note that delivery times are estimates and may vary due to customs clearance, postal delays or other circumstances beyond our control.

Shipping Costs

We offer free worldwide shipping on every order. No minimum purchase required.

Customs & Duties

All import duties and taxes are included. You will not be asked to pay any additional customs charges upon delivery.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number. Please allow 24–48 hours for the carrier to update the tracking information.

Lost or Delayed Orders

While we strive to meet estimated delivery times, delays may occasionally occur. If your order has not arrived within 30 business days of the dispatch date, please contact us at contact@vellunomilano.com. We will investigate the issue and work to resolve it as quickly as possible.

Incorrect Shipping Address

Please make sure your shipping address is correct at the time of purchase. Velluno Milano is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at contact@vellunomilano.com. We will do our best to update the address before dispatch, but we cannot guarantee changes once the order has been processed.